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Case or screen, compatibility, installation, delivery, warranty: all the answers before and after your order. Missing yours? Write to us on WhatsApp, 7 days a week from 9 a.m. to 8 p.m.
CarPlay box or CarPlay screen: which one should you choose?
Everything depends on your original screen.
Unsure? Send a photo of your dashboard on WhatsApp, and we will guide you to the right product.
What exactly is a CarPlay box?
The CarPlay module is a unit that plugs in behind your original screen, using the connectors provided by the manufacturer. Once installed, it is invisible. Your original screen, menus, and functions remain unchanged; the module simply adds wireless Apple CarPlay and Android Auto to them. You get into the car, your phone connects, and your navigation, music, and calls appear on the original screen. We offer 377 modules, ranging from €179 to €579 depending on the vehicle.
What is a CarPlay screen?
The CarPlay screen replaces your original car radio with an Android touchscreen compatible with wireless Apple CarPlay and Android Auto. Each screen is designed for a specific vehicle: it mirrors the shape of the dashboard and uses the original connectors for a clean installation. Depending on the model, it retains the reversing camera, steering wheel controls, radio, Bluetooth, and climate control display when operated via the screen. We offer 464 screens, ranging from €109 to €469.
Will I keep my backup camera, steering wheel controls, air conditioning, Bluetooth, and radio?
With a box: yes, everything. The box does not replace anything; it is added to the original screen. Reversing camera, steering wheel controls, air conditioning, radio, Bluetooth: nothing changes.
With a screen: generally, yes. The reversing camera, steering wheel controls, radio, and Bluetooth are retained on the vast majority of models. If the air conditioning is adjusted on the original screen, it is carried over to the new screen. These points depend on the vehicle: they are specified on each product page and we confirm them via WhatsApp before shipping.
Does it work with iPhone and Android? Wireless?
Yes. All our boxes and screens are compatible with Apple CarPlay (iPhone) and Android Auto (Android smartphone), wirelessly. You pair your phone once; after that, it connects automatically when you start the car, without you needing to take it out of your pocket. You can access your navigation and music apps, calls, and messages on the car's screen. If you change your phone, or switch from an iPhone to an Android, the product remains usable.
How much does a CarPlay box or screen cost?
CarPlay screens range from €109 to €469 and CarPlay boxes from €179 to €579, depending on the vehicle and model. The price shown on the product page is the final price: VAT not applicable, article 293 B of the CGI. You can pay in 3 installments with Klarna. Delivery is free on orders over €199 in France, Belgium, and Switzerland. As for accessories: universal rearview camera €39, wired microphone €18.90, removal tool kit €12.90, professional installation €69.
How do I know if a product is compatible with my car?
Use the compatibility selector on the site: choose the make, year, and then the model of your vehicle. You will only see the screens and boxes designed for your car. Then, check the product page to ensure the visual matches your screen or console. If you have any doubts, send us a photo of your screen or dashboard on WhatsApp. In any case, we verify the compatibility of every order before shipping it.
My vehicle does not appear in the selector; what should I do?
Write to us on WhatsApp with the make, model, and year of your car, along with a photo of your screen or dashboard. We cover over 800 vehicles and 45 brands: it is possible that a solution exists even if your model is not yet listed. We generally reply within the hour during the day, with the suitable product or a clear answer if no solution exists for your vehicle yet. We will never sell you a product whose compatibility has not been confirmed.
What happens if the product received is not compatible?
We will take it back and provide a full refund. That is our commitment: if the product does not fit your vehicle, you lose nothing. Specifically, contact us on WhatsApp with a photo of the product and your screen. We will confirm the issue, arrange the return, and issue your refund upon receipt of the package. If another part number is compatible with your car, we can also offer an exchange. This remains rare, as every order is verified before shipment precisely to avoid this situation.
Is compatibility checked before shipping?
Yes, systematically. Before shipping your order, we verify that the chosen product correctly matches the make, model, year, and original screen of your vehicle. If any point seems uncertain, we will contact you via WhatsApp to request a photo or clarification before preparing the package. This verification is part of our 24 to 48-hour shipping lead time. And if, despite everything, the product does not fit, it will be taken back and fully refunded.
Can I send you a photo to confirm compatibility?
Yes, that is actually what we recommend in case of doubt. Take a photo of your original screen or dashboard, with the ignition on if possible, and send it via WhatsApp to +33 7 80 96 56 50 along with the car's make, model, and year. We generally respond within an hour during the day, 7 days a week from 9 a.m. to 8 p.m., with the link to the product suitable for your vehicle.
How many vehicles and brands do you cover?
Over 800 vehicles and 45 brands, with 464 CarPlay screens and 377 CarPlay boxes in the catalog. Each item is specific to a vehicle: it is not a universal product that you adapt, but a screen or box designed to match the original shape and connectors. The easiest way to find your way around: the make/year/model selector on the site, or a message on WhatsApp with a photo of your screen.
How long does the installation take?
Allow 30 to 45 minutes on average. The time depends on the vehicle and the product. For a box, you need to unclip the original screen, plug the box into the existing connectors, and put everything back in place. For a screen, you must remove the car radio, plug the new screen into the original connectors, and then clip it into the console. An instruction manual is provided with each product, and our team is available on WhatsApp during installation if you have any questions.
What tools are needed?
Not much. The main tool is a set of plastic trim removal levers for unclipping the trim and the screen or car radio without scratching the dashboard. We offer this as an accessory: the removal kit at €12.90, especially recommended for installing a screen. Depending on the vehicle, a screwdriver may be useful for mounting screws. No soldering, no cutting, no power tools: the connections are made to the original connectors, plug and play.
Should you do it yourself or hire a professional?
No, no special skills are required. The products plug into the vehicle's original connectors, without cutting or stripping any wires. The provided manual describes the steps, and you can message us on WhatsApp during the installation: we will guide you live. You can therefore install your screen or box yourself in 30 to 45 minutes. If you prefer not to handle it, select the "professional installation" option for €69 on the product page.
How does the professional installation option for €69 work?
On the product page, check the "Professional installation" option before adding to your cart; it is charged at €69 in addition to the product. We work with a network of partner installers. After your order, a partner installer will call you to arrange an appointment and install your screen or box. If you wish to check whether an installer covers your area before ordering, ask us on WhatsApp.
Do I need to cut any wires or modify the original wiring?
No. Our screens and head units use the vehicle's original connectors: you unplug the connector from the radio or screen, plug in the new product, and that's it. No wires are cut, stripped, or soldered. The installation is reversible: you can reinstall the original screen or radio at any time, for example before selling the car. This is also what makes the installation accessible without any special skills.
What should I do if I get stuck during installation?
Write to us on WhatsApp, 7 days a week from 9 a.m. to 8 p.m. Send a photo or a short video of the step that is causing a problem: we generally reply within the hour during the day and we guide you until everything is working. If there is still any doubt about the product itself, we perform a remote diagnosis and arrange an exchange if necessary. You are never alone with your dashboard.
What accessories do you offer?
Four accessories, designed to complement your screen or unit:
These accessories are available on the website; installation can be selected directly on the product page.
What are the shipping and delivery times?
Your order is shipped from France within 24 to 48 hours, once compatibility has been verified. Standard delivery includes tracking; please allow 4 to 5 working days in total between your order and receipt of the package. You will receive a confirmation email with your order number, followed by tracking information as soon as it is shipped. We deliver to France, Belgium, and Switzerland.
Is delivery free?
Yes, for purchases of €199 or more in France, Belgium, and Switzerland. Below this amount, shipping costs are displayed in the cart before payment, with no surprises at the next step. In all cases, shipments are tracked and depart from France within 24 to 48 hours after compatibility verification. For most screens and cases, the €199 threshold is reached with the product alone.
Do you deliver to Belgium and Switzerland?
Yes. We deliver to France, Belgium, and Switzerland under the same terms: shipping from France within 24 to 48 hours after compatibility verification, tracked shipment, and free delivery on orders over €199. Below this amount, shipping costs are displayed in the cart. The 2-year warranty, the 14-day return policy, and WhatsApp support apply in the same way, regardless of your delivery country.
How do I track my order?
Go to the Track my order page and enter your order number. You will find it in the confirmation email received right after your purchase. You will see the status of your package there, from preparation to delivery. If you cannot find your confirmation email, or if the tracking is not moving, write to us on WhatsApp with your name and the date of the order: we will check for you.
What payment methods do you accept?
Visa, Mastercard, Apple Pay, Google Pay, PayPal, Shop Pay, and 3 installments with Klarna. Payment is secure. The prices displayed are final prices, VAT not applicable, article 293 B of the CGI. You will receive an email confirmation immediately after payment, with your order number. If a payment is declined or if you have any doubts at the checkout stage, write to us on WhatsApp.
How does Klarna's 3-installment payment work?
At checkout, select Klarna and then the 3-installment payment option. Your order total is split into three payments; the exact schedule and terms will be displayed before you confirm. Shipping does not wait for the final payment: your order will be dispatched within 24 to 48 hours, just like with any other payment method. Klarna is available for both a screen and a case.
Can I change my mind after receipt?
Yes. You have 14 days after receiving your package to change your mind, without having to provide a reason. The product must be returned to us complete, in its original packaging, with all its accessories and instructions. Notify us on WhatsApp or by email at info@carplay-auto.com with your order number: we will provide you with the return procedure. The refund is processed once the package has been received and inspected.
I have already plugged in the product, can I still return it?
Two scenarios.
What is the warranty period and what does it cover?
All our CarPlay screens and boxes are guaranteed for 2 years. The warranty covers manufacturing defects and failures occurring under normal use: for example, a screen that no longer turns on, a touchscreen that no longer responds, or a box that no longer connects to the phone. Depending on the diagnosis, the product is repaired or replaced. Accidental damage is not covered. Please keep your order confirmation email: it serves as proof of purchase.
How does a warranty claim work?
Write to us on WhatsApp with your order number, a description of the issue and, if possible, a photo or video. We will first perform a remote diagnosis. If the product is indeed at fault, we will arrange for an exchange or repair and provide you with instructions for the return. Our customer service team is located in France, in Martigues: no shipping abroad. You can track your case on WhatsApp, from the first message to resolution.
How do I contact customer support?
The fastest way: WhatsApp at +33 7 80 96 56 50, 7 days a week from 9 am to 8 pm. We generally respond within the hour during the day. You can also call us at the same number or email us at info@carplay-auto.com. To speed things up, please provide your order number and attach a photo if your question concerns compatibility, installation, or a malfunction. CarPlay Auto is an online store: we do not have a physical location, but our customer service is based in France, in Martigues.
Envoyez-nous votre question, avec une photo de votre écran si elle concerne la compatibilité. Nous répondons en général dans l'heure en journée.
